IMPORTANT COMMUNICATION

Starting from 25 October 2021 this Branch will also offer State Treasury-related payment services.

Opening hours to the general public

  • Monday to Friday - 8.15 am to 1.30 pm
  • Half holidays (14 August, 24 and 31 December) - 8.15 am to 11.15 am.

The Branches are closed on Saturdays and Sundays and on 1 and 6 January, Easter Monday, 25 April, 1 May, 2 June, 15 August, 1 November, 8, 25 and 26 December. The Branches in Rome are closed also on 29 June.

Contact us

Via XX Settembre, 97/E - 00187 (map)
Tel. +39 06 47921 - Fax +39 06 47925351
romasede@pec.bancaditalia.it (certified electronic mail)
roma.sede.segreteria@bancaditalia.it


The Rome Branch hosts the Arbitro Bancario Finanziario's Rome board secretariat; for further information please refer to the following website: www.arbitrobancariofinanziario.it.

The Branch collaborates with the L’Aquila, Campobasso and Cagliari Branches in the supervision of banking groups and financial intermediaries with head offices in the regions of Lazio, Abruzzo, Molise and Sardegna, namely those operating mainly at a local level.

Number of employees

149

Branch manager

Antonio Cinque

Services

Issue and payment of BI cashier's cheques

This is the service that enables you to have Bank of Italy cashier's cheques issued or cashed. The cashier's cheque is an instrument issued by the Bank of Italy at the customer's request. It has the same status as a banker's draft or postal money order. Many of the Bank's cashier's cheques are issued at the request of the State Revenue Agency to refund income or other tax credits.

Exchange of banknotes and coins

The service will replace damaged euro notes and coins and change euro notes and coins for others of different denominations.

Checking suspected counterfeit notes

The service makes it possible to have suspected counterfeit notes examined; if they are found to be genuine, at the end of the examination reimbursement is given.

Access to the data of the Interbank Register of Bad Cheques and Payment Cards (CAI)

The Register enables you to check the data on you in its database, makes possible the monitoring of the regular circulation of bank and post office cheques and payment cards, and provides clarifications regarding the operation of the Register. The service is free of charge.

Access to Central Credit Register data

The Central Credit Register is an information system operated by the Bank of Italy that collects the data supplied by banks and financial companies on the credit they grant to their customers.

Submitting complaints

By submitting a complaint to the Bank of Italy, the customer can report behaviours on the part of banks and financial intermediaries that they deem to be irregular or wrong or irregularities in the information held in the Central Credit Register (CR) or in the Interbank Register of Bad Cheques and Payment Cards (CAI).

Appeal to the Banking and Financial Ombudsman

The Banking and Financial Ombudsman (ABF) is an alternative dispute resolution system for customer complaints about banks and other financial intermediaries. There are seven regional boards, located in Bari, Bologna, Milan, Naples, Palermo, Rome and Turin.

The Historical Archives

The service enables users to consult documents in the Historical Archives at the Bank of Italy's Headquarters and branches.