IMPORTANT COMMUNICATION: The Bank of Italy guarantees full business continuity and is therefore continuing to carry out all its activities in the interests of the general public, the financial system, and the payment system.
Given the epidemiological emergency of COVID-19, please note that many services for the public are available online and, in case of need, you should use this channel rather than going to a Branch. For further information on the services that are available online, please consult this page for details or go directly to the Online Services for the Public section.
For any urgent cases and for those that cannot be dealt with by any other means except by going in person to the Branch, you can make an appointment by telephone or email.
The Bank of Italy operates throughout the country via its branches, whose main activities include:
- State treasury services, namely payment and collection services for government departments;
- supervision of banking and financial groups and intermediaries, operating mainly at a local level;
- the protection of customers of banking and financial intermediaries (financial education initiatives, the processing of complaints and claims to the Banking and Financial Ombudsman);
- banknote circulation, i.e. the distribution of euro banknotes and the safeguarding of the integrity and quality of the banknotes in circulation;
- local economic analysis and statistical surveys;
- the provision of information from the Interbank Register of Bad Cheques and Payment Cards and the Central Credit Register and some payments systems activities.
The branch network consists of 38 branches: 20 branches located in the regional capitals, which perform the whole range of activities assigned to the network; 12 branches devoted to a broad range of these activities; 6 branches specialized in cash handling for the distribution and collection of banknotes to and from banks and Poste Italiane and that do not offer services to the public.
The current structure is the result of the reorganization of the branch network, launched by the Bank of Italy in 2015, which envisages greater involvement of the largest branches in a broad range of institutional activities and the closure of 22 branches, with limited operations.
- Emilia Romagna
- Friuli-Venezia Giulia
- Trentino-Alto Adige
- Valle d'Aosta