It promotes fair and transparent relations between intermediaries and customers.
It is responsible for controls and interventions in matters relating to transparency and fairness and to rights and obligations of parties in the provision of payment services, in collaboration with the other competent authorities. It is responsible for the administrative tasks following the results of off-site analysis and on-site inspections.
It monitors changes in national and international law that are relevant to the work of the directorate, liaising with parliament, the government, other general government entities and the supervisory authorities.
It draws up and updates the regulations concerning banking and financial customer protection.
It develops methods for the analysis and evaluation of supervised entities as regards customer protection and defines the operational criteria to be applied as part of its control and intervention activities.
It carries out periodic analysis of system risks for customers in terms of protection.
Prepares, with regard to the prevention of and fight against usury, the guidelines for the data collection required by law.
Number of employees: 55
Head: