Genoa

Regional Branch

Branch manager

Raffaella Di Donato

Opening hours to the general public

  • Monday to Friday - 8.15 am to 1.30 pm
  • Half holidays (24 June, 14 August, 24 and 31 December) - 8.15 am to 11.15 am.

The Branches are closed on Saturdays and Sundays and on 1 and 6 January, Easter Monday, 25 April, 1 May, 2 June, 15 August, 1 November, 8, 25 and 26 December.

Contact us

Via Dante, 3 - 16121 (map)
tel. +39 010 54911 fax +39 010 5491290
email: genova.segreteria@bancaditalia.it
PEC: genova@pec.bancaditalia.it (this address only receives messages from certified email addresses 'Posta Elettronica Certificata' - PEC)

Number of employees: 56

What the Branch does

The Branch collaborates with the Turin Branch in the supervision of banking and financial intermediaries operating mainly at a local level.

The Genoa Branch provides the services listed below.

Services

  • Issue and payment of BI cashier's cheques

    The service allows you to have Banca d'Italia cashier's cheques issued or to cash them in. A cashier's cheque is an instrument issued by Banca d'Italia at the customer's request and it has the same status as a banker's draft or postal money order.

  • Checking suspected counterfeit notes

    The service makes it possible find out if banknotes are counterfeit; if they are genuine, the person handing it in will be reimbursed.

  • Exchange of banknotes and coins

    The service will replace damaged euro banknotes and coins and change euro banknotes and coins for different denominations.

  • Access to the data of the Interbank Register of Bad Cheques and Payment Cards (CAI)

    The service allows you to check any data on you held in its database, makes it possible to monitor the regular circulation of bank and post office cheques and payment cards, and to request clarifications on how the Register works. It is free of charge.

  • Access to Central Credit Register data

    The service allows you to see any data registered in your name in Banca d'Italia's Central Credit Register. The service is free of charge.

  • Submitting complaints

    By submitting a complaint to Banca d'Italia, customers can report behaviours on the part of banks and financial intermediaries which they deem to be irregular or wrong, or report irregularities in the information held in the CR or in the CAI.

  • Appeal to the Banking and Financial Ombudsman

    The Banking and Financial Ombudsman (ABF) is an alternative dispute resolution system for customer complaints about banks and other financial intermediaries.

  • The Historical Archives

    The service allows users to consult documents in the Historical Archives at Banca d'Italia's Headquarters and branches.