The Bank of Italy's banking and financial supervisory powers have their legal basis in the Consolidated Law on Banking (TUB), in harmony with European Union Law, and are exercised with the aim of: protecting sound and prudent management on the part of financial intermediaries; overall stability; the efficiency and competitiveness of the financial system; the transparency and fairness of the transactions and services provided by banks, banking groups, financial firms, EMIs and payment institutions.

An effective supervisory system must be based on rules and control instruments that cover the entire financial system. The first line of defence consists of clear rules that are similar for all intermediaries performing the same kinds of activities; the second is providing appropriate supervision of individual intermediaries, i.e. microprudential supervision, and of the risks to the financial system overall, known for this reason as macroprudential supervision.

Microprudential supervision

The European Central Bank and the Bank of Italy maintain financial stability, drawing upon their powers and duties arising under EU and national law to oversee individual financial intermediaries and the financial system as a whole.

In essence, the ECB – in collaboration with the Bank of Italy – is responsible for supervising Italian banks and banking groups to varying degrees based on their importance. On a practical level, the ECB focuses on 'significant' Italian banking groups, identified according to specific criteria, by regularly assessing their financial situation, verifying their compliance with prudential requirements, taking any supervisory measures necessary, and performing stress tests. All of these tasks are carried out by the Joint Supervisory Teams (JSTs), mainly composed of Bank of Italy staff and led by a coordinator appointed by the ECB and by an Italian sub-coordinator. The JSTs of cross-border banking groups also include staff from other national competent authorities. The JSTs are in charge of day-to-day supervision and represent the main forum for dialogue and interaction between the ECB and the national authorities, as well as the first point of contact for banks. 'Less significant' Italian banks and banking groups are supervised directly by the Bank of Italy, which provides harmonized supervision guided by the general policies and instructions issued by the ECB. The category of less significant banks includes those classified as ‘high priority’, which are the subject of a more active exchange of information between the Bank of Italy and the ECB.

The Bank of Italy maintains full, autonomous competence in the fields of consumer protection, anti-money laundering and counter-terrorism financing, monitoring of payment services and markets in financial instruments, and supervision of non-banking entities and the Italian branch offices of non-EU banks. With regard to securities investment firms (SIMs) and managers of collective investment undertakings, the Consolidated Law on Finance (TUF) tasks the Bank of Italy with supervising risk control, stability, and sound and prudent management. Consob is responsible for ensuring that these entities offer investment products in a fair and transparent manner.

The controls applied by the Bank of Italy take due account of the entrepreneurial nature of the supervised entities, which autonomously establish their own strategies, organizational models and investment policies within the framework of a system of general prudential rules.

The Bank of Italy monitors securities investment firms (SIMs) and groups of SIMs, managers of collective investment undertakings, financial intermediaries, electronic money institutions (EMIs) and payment institutions by performing analyses and taking measures designed to promptly uncover signs of anomalies in technical and organizational structures and to require appropriate corrective action. These controls cover all aspects of the various entities’ operations and focus on the coherence of their organizational structures, management quality, risk control, capital adequacy with respect to any losses, transparency and fair treatment of customers.

To safeguard the integrity of the financial system and to prevent illegal practices, the Bank of Italy carries out specific controls in accordance with anti-money-laundering and usury regulations.

This is done through document analysis (gathering, processing and systematically analysing statistical, accounting and administrative data) and on-site inspections at intermediaries’ offices to check the quality and accuracy of the data submitted and gain a better understanding of their organization and operations.

Inspections are tailored to the characteristics, size and complexity of the intermediary being monitored and they focus on material risks, governance and internal controls. The frequency and type of inspections are determined annually and can be divided into 'broad spectrum' inspections that cover the corporate situation overall; 'targeted' inspections that focus on particular parts of the business, risk areas or governance profiles; 'thematic' inspections on issues of general importance for the entire credit and financial system; and 'follow-up' inspections that are carried out to gauge the progress made in implementing corrective measures required by the Bank of Italy or proposed by the intermediaries themselves. 'Compliance' reviews are conducted to verify compliance with consumer protection, usury and anti-money-laundering regulations.

If management irregularities or regulatory violations are discovered in the course of supervision, sanction procedures are initiated against the intermediaries and/or their corporate officers that could result in the imposition of administrative penalties.

Specific measures are taken when a crisis arises concerning the entities’ financial situation. First of all, a board or shareholders' meeting is convened or certain activities are restricted, the closure of branch offices is ordered, the distribution of profits or the payment of interest on financial instruments is prohibited, limits are imposed on the total amount of variable compensation (or the total remuneration of corporate officers of banks receiving special public support), and individual senior managers are removed when their tenure is detrimental to sound and prudent management.

Should the bank’s situation deteriorate significantly or serious regulatory violations or management irregularities emerge, early intervention measures can be taken, such as requiring the implementation of recovery plans or the removal of all members of the management and control bodies and one or more senior managers. In the most serious cases, the Bank of Italy can order special administration to remedy the irregularities encountered and can advocate solutions to protect depositors.

When the crisis does not appear to be otherwise avoidable, the bank (or the SIM that assumes the risks and manages multilateral trading systems) can be ordered to devalue its shares and other regulatory capital instruments or to convert them into equity. If despite this the crisis persists, the Bank of Italy can initiate the resolution or the compulsory administrative liquidation procedure.

Financial intermediaries that provide financing to the public and are entered in the register maintained pursuant to Article 106 of the Consolidated Law on Banking (TUB); payment institutions and electronic money institutions are exempt. Where the Bank of Italy uncovers management irregularities, regulatory violations or losses of capital, it can – based on their severity – order provisional administration or revoke authorization to operate. See the Table ‘Supervisory, early intervention and special measures by type of financial intermediary’ at the bottom of this page.

More limited controls, not involving verification of capital stability and sound and prudent management, are being carried out by the Bank of Italy on small-loan guarantee consortiums and microcredit institutions until the relevant registers are eliminated once the self-regulating bodies provided for by the TUB have been established. Professional gold dealers are assessed only to ensure they meet the requirements for conducting their business.

Finally, the Organismo di Agenti e Operatori (OAM), which maintains the registers and exercises control over the registered entities, is now fully operational under the supervision of the Bank of Italy.

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Macroprudential supervision

The sound and prudent management of individual intermediaries and the stability of the financial system as a whole are complementary objectives: a crisis for an intermediary that is systemically important or that plays a crucial role in payment and settlement systems can have an impact on other sector operators, giving rise to contagion effects; aggregate real and/or financial shocks can have an impact on the entire system and affect the stability of individual intermediaries due to their common exposure to certain risk factors.

Macroprudential analysis identifies the risk factors and vulnerabilities of the financial system that could threaten its stability in order to prevent or constrain/limit their effects on the real economy. It has a number of distinctive features:

  • a focus on the financial system as a whole;
  • concentration on mechanisms that increase risk arising from operators' collective adverse practices, interconnections and interdependence among intermediaries or exposure to common risk factors (the cross-sectional dimension of macroprudential analysis);
  • analysis of the pro-cyclicality of the financial system, i.e. the set of mechanisms through which the financial system can amplify cyclical fluctuations (the temporal dimension of macroprudential analysis).

Macroprudential analysis, carried out through targeted, in-depth study of important topics that affect more than one intermediary, an entire sector or the market as a whole, also provides wide-ranging support for the microprudential supervision process. The analyst takes into account the systematic vulnerabilities identified through macroprudential analysis so as to proactively guide microprudential supervision.

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Preventing money laundering and terrorist financing

The laundering of illegal profits and the financing of terrorism are a serious threat to the lawful economy and can have destabilizing effects on the financial system.

Because of the cross-border dimension of these phenomena, considerable effort has gone into harmonizing anti-money-laundering regulations internationally to prevent those who move funds of illegal origin in an increasingly open and competitive market from taking advantage of gaps in the protection networks of different countries.

The Financial Action Task Force (FATF) plays a vital role in furthering this goal. It sets anti-money-laundering standards and encourages their adoption, thereby making a key contribution to cross-border coordination. It has prepared a set of standards – the 40 Recommendations – adopted in February 2012.

The European Union's approach to combating money laundering is based on Directive 2005/60/EC (Third Money Laundering Directive). On 20 May 2015, Directive (EU) 2015/849 (Fourth Money Laundering Directive) came into force, significantly altering the regulatory framework. The directive must be transposed into law by 26 June 2017.

At national level Legislative Decrees 109 and 231 of 2007 combine prevention and suppression measures to prevent the use of the banking and financial system for money laundering and terrorist financing. The general objective of the provisions is to safeguard the integrity of the financial system and, indirectly, ensure its stability.

Besides establishing the Financial Intelligence Unit, an independent body within the Bank of Italy in charge of receiving and analysing suspicious transactions reports and informing the competent authorities of its findings, Legislative Decree 231/2007 emphasizes the importance of the Bank of Italy's role, giving it regulatory powers and making it responsible for monitoring compliance with anti-money-laundering requirements. The decree authorizes the Bank of Italy to issue rules, in agreement with Consob and Ivass:

  • on maintaining the single electronic database for all entities required to participate;
  • on adequate customer due diligence, as well as on the organizational structures, procedures and internal anti-money-laundering controls put in place by the intermediaries it supervises.

The Bank of Italy is tasked with ensuring that the entities it supervises are in compliance with primary and secondary AML legislation and have adequate organizational and procedural structures. For that purpose, it may carry out inspections and require the production or transmission of documents, records and any other useful information.

Based on the results of its controls, the Bank of Italy takes appropriate measures and may impose administrative sanctions.

In compliance with Italy’s international obligations to prevent the financing of programmes for the development of weapons of mass destruction (nuclear, chemical and biological weapons), the Bank of Italy requires supervised financial intermediaries to implement anti-money-laundering safeguards to avoid their involvement, even unknowingly, in proliferation programmes. Specific instructions have been issued to this effect.

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Transparency and fair treatment in relations between financial intermediaries and customers

Transparent conduct and fair treatment of customers, founded on clear and understandable information about the characteristics of products and services offered, are important for the smooth functioning of the financial system.

By ensuring fair treatment, intermediaries can effectively meet their customers’ financial needs and avoid disputes and harm to their reputation. In a transparent and fair environment, customers can more easily find the financial products with the features and costs best suited to their needs and make informed decisions. This encourages competition among operators, leading to improvements in the services offered and raising customers’ general confidence in the system.

The Bank of Italy plays an important role in protecting customers of banks and other financial intermediaries by exercising its powers of supervision over the transparency and fairness of intermediary-customer relations. This is an essential part of banking and financial supervision and complements the other supervisory objectives. The regulatory and control powers conferred by the Consolidated Law on Banking to the Bank of Italy do not apply, however, to investment services or to the placement of financial products for investment purposes.

The Bank of Italy requires supervised banks to comply with the rules on transparency and fair treatment of customers in order to:

  • protects customers;
  • reduce the legal and reputational risks to intermediaries;
  • increase public confidence in banking and financial operators, and
  • contribute to the stability of the financial system as a whole.
The rules on transparent contract terms and fair treatment of customers apply to all banking and financial products and services (e.g. current accounts, deposits, loans and payment services) offered in Italy. The rules require intermediaries to ensure that customers’ rights are respected in all phases of the contract by:
  • establishing effective organizational safeguards and controls to ensure compliance with consumer protection rules and regulations;
  • making clear, complete and understandable information available through all the distribution channels (e.g. branches, websites, telephone, etc.), adapted for different types of customers, including potential customers;
  • engaging in practices that comply with regulations during placement and in the course of the relationship;
  • effectively handling any complaints or disputes, even when the amount involved is small.

Customers may also report irregularities or violations to the intermediaries’ complaints departments. If the complaint is not acknowledged within 30 days or if the bank’s response is unsatisfactory, the customer can turn to the Banking and Financial Ombudsman (ABF), which is an alternative dispute resolution system. The Bank of Italy contributes to the operation of the ABF by providing the means, structures and human resources to support the activity of the ABF’s panels, without compromising their independence. Customers can also report to the Bank of Italy any problems that they encounter in their dealings with intermediaries without waiving their right to bring the matter before a court of law. Customer reports supplement the other information used in supervisory activities.

The Bank of Italy makes sure standards of transparency and fair treatment are met by requiring intermediaries to produce documentation, by conducting inspections of bank branches and head offices, and by monitoring websites. It encourages intermediaries to comply with regulations through awareness campaigns and reminder letters. If violations or inappropriate practices are found, the Bank of Italy takes action in proportion to how serious they are, drawing on the administrative powers granted by law. It can:

  • require banks to undertake corrective measures on an organizational level and/or to revise the content of their disclosures and their standard forms of contract;
  • order that customers be reimbursed amounts improperly collected or, in the most serious cases, that banks suspend business;
  • impose administrative pecuniary penalties.

The rules on transparency and fair treatment work better if customers are financially literate. The Bank promotes financial education because customers with greater knowledge of financial issues have a better understanding of the risks and advantages of the products on offer, make more informed decisions about borrowing, saving and pensions, and help to create a more inclusive, efficient and stable market.

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Preventing usury

The law on usury (Law 108/1996) sets a ceiling on the interest rates chargeable on loans and establishes that exceeding this limit constitutes usury. In order to assess whether rates are usurious, it is necessary to look at the moment in which the interest terms are offered or agreed regardless of when payment is made (Law 24/2001).

Since 14 May 2011 the ceiling rate has been calculated by raising the average overall effective rate (AOER) by one quarter and adding a margin of an additional 4 percentage points. The difference between the ceiling rate and the average rate cannot exceed 8 percentage points (see Treasury Department Communication of 18 May 2011). This method of calculation was introduced by Decree Law 70/2011, which amended Article 2(4) of Law 108/96 setting the ceiling rate at the AOER plus 50 per cent.

The Bank of Italy:

  • issues the instructions for measuring the AOER, which take account of the technical characteristics of the various lending operations;
  • measures on a quarterly basis the average overall effective rate applied by banks and financial intermediaries to set usury ceiling rates;
  • in exercising supervisory controls, checks that banks and financial intermediaries comply with the calculation criteria set out in the instructions and respect the usury ceiling rates.

In order to combat usury, Law 108/1996 created the Solidarity Fund for Victims of Usury (Article 14) and the Usury Prevention Fund (Article 15).

The Solidarity Fund was set up under the aegis of the Government's Special Commissioner to coordinate the Ministry of the Interior's anti-racketeering and anti-usury initiatives. It grants zero-interest loans of up to 10 years to owners of small businesses, retailers and wholesalers, or people engaged in other economic or professional activities who declare that they are victims of usury and have been identified as the injured party in criminal proceedings. It has two objectives: to support victims of usury financially and to encourage them to cooperate with law enforcement by reporting the usurer.

The Bank of Italy assists the local law enforcement agencies in assessing the damages suffered by applicants for loans from the Solidarity Fund.
The Prevention Fund distributes two types of grants:
  • the first is for the benefit of special funds formed by loan guarantee consortiums specifically to guarantee banks and financial intermediaries that lend to high-risk small and medium-sized enterprises;
  • the second is for recognized foundations and associations for the prevention of usury (registered with the Ministry of Economy and Finance) and serves to protect banks and financial intermediaries that lend to persons who, although creditworthy, have difficulty in accessing credit.

On 31 July 2007 all the entities engaged in preventing usury and racketeering, including the Bank of Italy, stipulated a Framework Agreement to improve cooperation between banks, trade and industry associations, loan guarantee consortiums, anti-usury foundations and associations that benefit variously from the special anti-usury funds.

An observatory has been set up within the Ministry of the Interior to monitor the implementation of the Framework Agreement and anti-racketeering and anti-usury activities in Italy. The Bank of Italy is also part of the observatory.

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Agreements with other authorities

Argomenti Correlati

Relations between intermediaries and customers

The Bank of Italy requires intermediaries (banks and financial intermediaries) to comply with principles of transparency and correctness in their relations with customers. Intermediaries must be attentive to customers' needs for all the duration of the contractual relationship.