Internal and external whistleblowing

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Employees and consultants of a financial intermediary supervised by the Bank of Italy, as well as other individuals, may report any regulatory violations and misconduct in management by following a few simple rules.

Internal Whistleblowing

Employees and consultants of a financial intermediary supervised by the Bank of Italy may utilize the whistleblowing channel to report possible regulatory violations or misconduct in management in such organizations. The Bank of Italy guarantees the privacy of the whistleblower's personal data, including for the purposes of protecting the whistleblower from any acts of retaliation, according to the applicable privacy laws (Article 52-ter of the Consolidated Law on Banking, Article 4-duodecies of the Consolidated Law on Finance, and Law 179/2017).

External whistleblowing

Even individuals who are not employees or consultants of financial intermediaries supervised by the Bank of Italy may report possible regulatory violations or management irregularities within these institutions. The information provided is processed by the Bank of Italy in a manner that fully guarantees the privacy of the reporting party.

Please note that internal and external whistleblowing are not the appropriate channels for reporting facts or disputes concerning employment relations with a financial intermediary or customers' complaints concerning commercial matters (see Useful Information).

How to submit a report to the Bank of Italy

To submit an internal whistleblowing report, please complete the following form ('Internal whistleblowing') and send it to the Bank of Italy:

  • by e-mail to whistleblowing-vigilanza@bancaditalia.it;
  • by regular mail, in an envelope marked 'confidential', to the following address: Banca d'Italia, Dipartimento Vigilanza bancaria e finanziaria - Servizio RIV - Divisione SRE - Via Nazionale, n. 91 - 00184 Roma.

To submit an external whistleblowing report, please complete the following form ('External whistleblowing') and send it to the Bank of Italy:

What does the Bank of Italy do when it receives a report?

The Bank of Italy draws information from these reports useful for its supervisory functions; if necessary, the pertinent supervisory tools will be activated, in coordination with the ECB when the report involves a 'significant' bank.

The Bank of Italy does not respond to the reports it receives; however, it reserves the right to contact the reporting party if it needs further information or clarification.

The Bank of Italy cannot divulge the outcome of its investigation or any initiatives it has adopted as a result of a report concerning a supervised financial intermediary because this information is subject to the rules on professional secrecy, which cover any data, information or news obtained in the course of its supervisory activities (Article 7 of the Consolidated Law on Banking).

Useful Information

The reports described above (internal and external whistleblowing) are important tools for enhancing the Bank of Italy’s supervisory activities. For customers seeking to complain about a financial intermediary, different tools are available to protect the users of banking and financial services, such as customer complaint procedures and recourse to the Banking and Financial Ombudsman (ABF). Please click here to learn more about these two tools.

Overview

If you are an employee or consultant of a financial intermediary supervised by the Bank of Italy and you would like to report a regulatory violation or misconduct in management:

You may submit a report by sending the appropriate form:

or
  • by regular mail, in an envelope marked ‘confidential’, to the following address: Banca d’Italia, Dipartimento Vigilanza bancaria e finanziaria - Servizio RIV - Divisione SRE - Via Nazionale, n. 91 - 00184 Roma.

If you are not an employee or consultant and would like to report a regulatory violation or misconduct in management with regard to a financial intermediary that is supervised by the Bank of Italy:

You may submit a report by sending the appropriate form:

or
  • by regular mail, to the following address: Banca d'Italia, Via Nazionale, n. 91 - 00184 Roma.

If you are a customer of a financial intermediary that is supervised by the Bank of Italy and would like to complain about that intermediary:

You may use the customer complaint procedures or you may seek recourse to the Banking and Financial Ombudsman (ABF). For further information, please click here.

Reporting forms

Related Topics

Appeal to the Banking and Financial Ombudsman

The Banking and Financial Ombudsman (ABF) is an alternative dispute resolution system for customer complaints about banks and other financial intermediaries. There are seven regional boards, located in Bari, Bologna, Milan, Naples, Palermo, Rome and Turin.

Complaints concerning banking and financial services

By submitting a complaint to the Bank of Italy, the customer can report behaviors by the banks or financial intermediaries that he or she deems irregular or wrong. The complaints are a very important source of information allowing the Bank of Italy to perform its Supervisory Function. Pursuant to Law no. 241 of 1990, the submission of a complaint does not start an administrative procedure.