This Report, published annually, presents the Bank of Italy's work on complaints received from customers of banks and financial companies. The publication provides information on the actions taken and is a tool for customers to learn about their rights in dealing with intermediaries.
Report on the management of complaints from customers of banks and financial companies
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- Report on the management of complaints from customers of banks and financial companies - year 2023 Publish date:10 June 2024
- Report on the management of complaints from customers of banks and financial companies - year 2022 Publish date:6 July 2023
- Report on the management of complaints from customers of banks and financial companies - year 2021 Publish date:18 July 2022
