Report on the management of complaints from customers of banks and financial companies

This Report, published annually, presents Banca d'Italia's work on complaints received from customers of banks and financial companies. The publication provides information on the actions taken and is a tool for customers to learn about their rights in dealing with intermediaries.

Latest publications

  1. 18 June 2025
    Report on the management of complaints from customers of banks and financial companies - year 2024
  2. 10 June 2024
    Report on the management of complaints from customers of banks and financial companies - year 2023
  3. 6 July 2023
    Report on the management of complaints from customers of banks and financial companies - year 2022
  4. 18 July 2022
    Report on the management of complaints from customers of banks and financial companies - year 2021

Archive

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  2. 2024
  3. 2023
  4. 2022
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