This Report presents the Bank of Italy's work on complaints received from customers of banks and financial companies. The publication provides information on the actions taken and is a tool for customers to learn about their rights in dealing with intermediaries.
Report on the management of complaints from customers of banks and financial companies
Vai alla versione italiana Site SearchLatest publications
- Report on the management of complaints from customers of banks and financial companies - year 2022 Publish date:6 July 2023
- Report on the management of complaints from customers of banks and financial companies - year 2021 Publish date:18 July 2022
