The report on the activities of the Banking and Financial Ombudsman (Arbitro Bancario Finanziario, ABF) is prepared and published by the Bank of Italy according to the Provisions for out of court dispute resolution relating to banking and financial operations and services. The report gives an account of the work done during the year by the decision-making body and by the out of court resolution system overall.
Latest publications
- The Banking and Financial Ombudsman Annual Report for 2019 Publish date:8 July 2020
- The Banking and Financial Ombudsman Annual Report for 2018 Publish date:25 February 2020
- The Banking and Financial Ombudsman Annual Report for 2017 Publish date:26 June 2018
- The Banking and Financial Ombudsman Annual Report for 2016 Publish date:16 February 2018
- The Banking and Financial Ombudsman Annual Report for 2015 Publish date:18 August 2017