Tools for improving communication for deaf people

The Bank of Italy is committed to diversity and inclusion to guarantee accessibility and the best working conditions for its employees and to make services and information available to the community at large.

To make its toll-free number 800 19 69 69 for the public more accessible, the Bank of Italy provides services for deaf people by customizing the free ‘Pedius’ App for smartphones and tablets.

The app makes it easier to access information on some of the Bank of Italy's services:

  • COVID-19 Emergency
  • Banking and Financial Ombudsman
  • Complaints
  • Central Credit Register
  • Interbank Register of Bad Cheques and Payment Cards'