Services for the public

Submitting complaints

By submitting a complaint to Banca d'Italia, customers can report behaviours on the part of banks and financial intermediaries which they deem to be irregular or wrong, or report irregularities in the information held in the Central Credit Register (CR) or in the Bad Cheques and Payment Cards (CAI).

Appeal to the Banking and Financial Ombudsman

The Banking and Financial Ombudsman (ABF) is an alternative dispute resolution system for customer complaints about banks and other financial intermediaries. It is an independent and impartial organization, with regional panels located in Bari, Bologna, Milan, Naples, Palermo, Rome and Turin.

Access to Central Credit Register data

The service allows you to see any data registered in your name in Banca d'Italia's Central Credit Register. The service is free of charge. The Central Credit Register (CR) is an information system that collects the data supplied by banks and financial companies (intermediaries) on loans granted and guarantees issued to their customers (households and firms).

Access to the data of the Interbank Register of Bad Cheques and Payment Cards (CAI)

The service allows you to check any data on you held in its database, makes it possible to monitor the regular circulation of bank and post office cheques and payment cards, and to request clarifications on how the Register works. The service is free of charge.

Consultation of supervisory registers and lists

The consultation service for the 'Supervisory registers and lists' allows anyone who is interested to find out whether a bank or financial intermediary is included in the relevant supervisory register and what financial services it is authorized to provide to the public.

Issue and payment of BI cashier's cheques

The service allows you to have Banca d'Italia cashier's cheques issued or to cash them in. A cashier's cheque is an instrument issued by Banca d'Italia at the customer's request and it has the same status as a banker's draft or postal money order. Many Banca d'Italia cashier's cheques are issued at the request of the State Revenue Agency to refund income or other tax credits.

State Treasury service - Collections and payments

Banca d'Italia acts as State treasurer: it handles payments and collections on behalf of the State Administration. Citizens can receive wages and salaries and other payments from government bodies, pay what they owe to them on their own account or for a third party, and obtain reports on the transactions carried out.

Exchange of banknotes and coins

The service will replace damaged euro banknotes and coins and change euro banknotes and coins for different denominations.

Checking suspected counterfeit notes

Anyone who has doubts about the authenticity of a banknote in their possession should not attempt to spend it because they would be committing a crime. The service makes it possible find out if banknotes are counterfeit; if they are genuine, the person handing it in will be reimbursed.

The Historical Archives

The service allows users to consult documents in the Historical Archives at Banca d'Italia's Headquarters and branches. Itis free of charge. Users can consult the textual records archive, the photographic archive and the multimedia archive.

Library services

At Banca d'Italia's Library it is possible to consult the catalogue and collections in the reading rooms, make photocopies, within the limits of copyright law, consult via Internet the Library catalogue and the catalogue of on-line resources, get remote bibliographical and documentary information services.