Services for the public

You can read about Banca d'Italia's services for the public by selecting one of the boxes below, which contain useful information and any forms you may need.

You can make requests or reports relating to the Central Credit Register, the Interbank Register of Bad Cheques and Payment Cards, complaints, whistleblowing, and how banking and financial services work, by accessing Banca d'Italia's 'Online Services for the Public' platform. When you have finished filling in the form, we might ask you to do a short survey on your satisfaction with the service. Your contributions will help us to improve our services.

You can look at the content of the Financial Education programme, which is available on Banca d'Italia's "Economics for everyone", by clicking on the button below.

You can book a visit to Palazzo Koch on the days it is open to the public via an online portal: 'Portale di prenotazione online' (only available in Italian).

For more information about these services call the free phone number 800 19 69 69 or contact Banca d'Italia Branches.

To make its toll-free number more accessible, Banca d'Italia provides a service for deaf people by customizing the free 'Pedius' App for smartphones and tablets. The app makes it easier to access information on some of Banca d'Italia's services: the Banking and Financial Ombudsman, Complaints, the Central Credit Register and the Interbank Register of Bad Cheques and Payment Cards.