No. 986 - The risk of payment card fraud: an analysis of the Italian market over the period 2015-24

Questioni di Economia e Finanza (Occasional papers)
by Matteo D'Amato, Paolo Finaldi Russo, Raffaele Santioni and Luca Tomassetti
December 2025
Vai alla versione italiana Site Search

This study examines developments in payment card fraud in Italy from 2015 to 2024 from a customer protection perspective, aiming to identify the main risk areas in terms of payment instruments, channels, and types of issuing intermediaries. It also proposes new indicators to assess the likelihood of customers becoming victims of fraud.

The ratio of fraud to payment transactions has consistently remained low: in 2024, fraud affected only 13 transactions per 100,000 and resulted in a loss of €18 per €100,000 of payments. However, the increasing use of payment cards has led to a significant rise in the likelihood of customers becoming victims of fraud. During the reference period, the share of the adult population experiencing fraud increased from approximately one per cent to around three per cent.

Full text

  1. 17 December 2025
    No. 986 - The risk of payment card fraud: an analysis of the Italian market over the period 2015-24
    PDF 3 MB

    (only in Italian)

Sezione di approfondimento