The Banking and Financial Ombudsman (ABF) is an alternative dispute resolution (ADR) system for customer complaints about banks and other financial institutions.
It is an independent and impartial organization, with regional panels located in Italy in Bari, Bologna, Milan, Naples, Palermo, Rome and Turin. The ABF examines customers'complaints and decides who is in the right according to the law. It is a fast procedure with low costs.
A complaint can be submitted online directly by the customer via the ABF Portal without any legal assistance.
You can find information on how the system works and how to submit complaints on the Banking and Financial Ombudsman (ABF)'s website.
Sezione di approfondimento
- Publish date::22 April 2016Mini-guide to the instruments available to protect customers of banks and financial institutionspdf 215.1 KB
(only in Italian)
- Banking and Financial Ombudsman
- A simple guide to the ABF (only in Italian)
Related Topics
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Branches
Banca d'Italia operates throughout the country via its branches located in the regional capitals and in some provincial capitals.
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Submitting complaints
By submitting a complaint to Banca d'Italia, customers can report behaviours on the part of banks and financial intermediaries which they deem to be irregular or wrong, or report irregularities in the information held in the CR or in the CAI.
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