Skip to main content

Menu

EN

Vai alla versione italiana

About Us

Banca d'Italia is the Italian Republic's central bank and pursues aims of general interest in the monetary and financial sector. It is part of the Eurosystem, which is made up of the national central banks of the euro area and the European Central Bank.
Go to the page About Us

Visits to Palazzo Koch
(si apre in una nuova finestra)
In this section

History

Functions and governance

Organization

The Eurosystem

Human Resources

Working for Banca d'Italia

Banca d'Italia and environmental and social sustainability

Banca d'Italia for cybersecurity

Ethics, prevention of corruption, transparency and personal data protection

Real estate assets

The Historical Archives

The Library

Annual accounts

Administrative proceedings and right of access

Administrative acts and agreements with other authorities

Shareholdings

Consultancy and professional collaboration contracts

Tender procedures, contracts and electronic invoicing

Go to the page About Us

Quick Links

Trasparency

Activity and Sustainability Report

Contact Us
Our Role

Banca d'Italia's main tasks are to ensure monetary and financial stability, which are essential conditions for lasting economic growth.
Go to the page Our Role

Go to the podcast series 'Centrale'
(si apre in una nuova finestra)
In this section

The implementation of monetary policy and emergency liquidity assistance

FX market operations

Foreign currency and gold reserves, investment portfolio and risk management

Euro issuance

Payment systems operations

Market and payment system oversight

Treasury services

Government bond auctions and money market operations for the Treasury

Economic research and international relations

Banking and financial supervision

Customer protection and financial education

Resolution and crisis management

Anti-money laundering supervision and regulation

Financial stability

Go to the page Our Role

Quick links

Digital euro

Foreign Exchange Rates Portal
(si apre in una nuova finestra)

Milano Hub
Services for the public

Here you can access the services provided by Banca d'Italia. All the relevant information and forms are available in each section.
Go to the page Services for the public

Go to the Online service platform
(si apre in una nuova finestra)
In this section

Submitting complaints

Appeal to the Banking and Financial Ombudsman

Access to Central Credit Register data

Access to the data of the Interbank Register of Bad Cheques and Payment Cards (CAI)

Consultation of supervisory registers and lists

Payment of BI cashier's cheques

State Treasury service - Collections and payments

Exchange of banknotes and coins

Checking suspected counterfeit notes

The Historical Archives

Library services

Go to the page Services for the public

Quick links

Banca d'Italia's Art Collection

What to do if you get scammed

Financial education portal
(si apre in una nuova finestra)
Publications

Banca d'Italia's publications are economic, financial, historical, and legal in nature and give an account of the Bank's activities.
Go to the page Publications
In this section

Institutional publications

Speeches

Research and analysis

Economic and Financial Education

ECB publications

Statistical publications

Discontinued publications

Go to the page Publications

Browse publications

By category

Alphabetically
Statistics

The research, empirical analyses and international comparisons carried out at Banca d'Italia are based on a vast wealth of statistics that are processed and disseminated in accordance with the highest international standards, and are publicly available.
Go to the page Statistics

Go to video 'The Dissemination of Banca d'Italia's microdata'
(si apre in una nuova finestra)
In this section

topics

Banks, financial institutions, money and financial market

Financial accounts, balance sheets and distributional accounts

Public finances

External transactions and positions

Payment system

Surveys of households and firms

Main indicators for the Italian economy and the euro area

Eurosystem statistics

Statistics on economic publications

Historical statistics

data dissemination

Aggregated data - Statistical database

Granular data - Research Data Center

IBIS - Banca d'Italia's historical balance sheet series

data collection

General information on data collection

Credit and financial reporting

Central Credit Register

Survey on cross-border transactions in services by non-financial and insurance firms - Direct reporting

Triennial survey of foreign exchange and OTC derivatives market activity

Statistical information system

services

Requests for customized statistical data

Initial Information Service

Return flows

Securities Database, ISIN code service, Reporting as per Article 129 of the Consolidated Law on Banking, and Securitizations

List of Financial Vehicle Corporations (FVCs) engaged in securitization transactions

Cooperation with other institutions

Go to the page Statistics

Quick links

Agenda

Write to Statistics
Media

Here you can access Banca d'Italia's multimedia content (audio, video, press), interviews, official statements, in-depth articles and media kits.
Go to the page Media
In this section

News

Press releases

In detail

Agenda

Podcast

ECB press releases

Interviews

InfoKit

Fact checking

Go to the page Media

Quick Links

E-mail alert
(si apre in una nuova finestra)

Cerca nel sito |

IT
Vai alla versione italiana

Home
Publications
The Banking and Financial Ombudsman - Annual Report
The Banking and Financial Ombudsman Annual Report for 2014

The Banking and Financial Ombudsman Annual Report for 2014

Share

Vai alla versione italiana Site Search

Full text

11 February 2016

The Banking and Financial Ombudsman Annual Report for 2014
PDF 1 MB

back

The Banking and Financial Ombudsman - Annual Report

Footer

(torna all'home page)

via Nazionale 91
00184 Rome
Switchboard +39 06 47921
PEC bancaditalia@pec.bancaditalia.it
E-mail email@bancaditalia.it
Contacts

Link utili

Sitemap
Accessing online services using SPID
Branches
Working for Banca d'Italia
Average Overall Effective Rates (TEGMs)
Glossary
FAQ

Related sites

Financial Intelligence Unit
Banking and Financial Ombudsman
IVASS
Let's design a banknote - A competition for Schools
Economics for everyone
Online booking portal for Palazzo Koch Visits
CERT
Mudem - Money Museum

Links

Convenzione Interbancaria per l'Automazione (CIPA)
€-coin
CERTFin
Cooperazione PUMA
Central bank websites
Banking supervision portal
Committee for Macroprudential Policies

Legal Information

Public Key Infrastructure
Privacy policy
Cookie preferences
Disclaimer
Transparency
Copyright

Contact Us

YouTube
X - Banca d'Italia
X - Press Office
Linkedin
RSS
E-mail Alert

© Banca d'Italia
VAT NO. 00950501007
Fiscal Code 00997670583

Informativa sui cookie: La Banca d’Italia utilizza cookie tecnici e di terze parti per il funzionamento del sito: per maggiori informazioni e per sapere come abilitarli in modo selettivo leggere l'informativa sulla privacy. Utilizzare uno dei seguenti pulsanti per esprimere la propria preferenza. Se si clicca su “Chiudi/Rifiuta tutti i cookie” saranno attivati i soli cookie tecnici interni al sito.

go to english version

About this site's cookies: The Bank of Italy uses technical and third-party cookies for the operation of the site: for more information and to know how to selectively enable cookies, read the Privacy Policy. Click on one of the buttons below to express your preference. If you click "Close/Reject all cookies", only the internal technical cookies of the site will be activated.

leggi la versione italiana