New toll free number for queries on the government measures in response to the COVID-19 emergency in the banking and financial sectors

From Monday, 27 April, members of the public can call the toll free number 800 196969 set up by the Bank of Italy for queries on the government measures taken in support of households and firms that are relevant to bank-client relationships.

The service is active seven days a week, 24 hours a day. Queries will be answered by phone or email from Mondays to Fridays, between 8.30 - 13.30 and 14.30 - 17.30 (approximately within one working day after the request for information).

The new toll number is in addition to the services already available for the presentation of an Appeal to the Banking and Financial Ombudsman and requests for information through the Online Services platform of the Bank of Italy.