Consumer protection in the banking and financial sectors: the role of Banca d'Italia

1-2 and 3 December 2026

After providing a general overview of Italian customer protection regulations and the role of the competent authorities, the workshop will focus on Banca d'Italia's role: the organization of the Directorate General for Financial Supervision and Regulation and the emphasis on customer protection; mission, duties and responsibilities in the area of customer protection, including conduct supervision, handling complaints, administrative support to the alternative dispute resolution (ADR) mechanism, and financial education); and key activities and developments in the supervisory function.