Workshop: "Customer protection in the banking sector - the role of Banca d'Italia"Rome, 4-5 November 2019

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After a general overview of the Italian customer protection regulation and the role of the competent authorities, the workshop focuses on the role of Banca d’Italia: the organization of the Directorate General for Financial Supervision and Regulation and the emphasis on customer protection; mission, duties and responsibilities on customer protection (transparency and correctness controls, financial education, administrative support to the alternative dispute resolution – ADR – mechanism, complaints handling); key activities and the development of the control function (approach and tools).

Special sessions are dedicated to the contribution of on-site inspections, the role of thematic inspections, enforcement tools, financial education, and the ADR mechanism.