Workshop: "Customer protection in the banking sector - the role of the Bank of Italy"Rome, 4-5 December 2017

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After a general overview of the Italian customer protection regulation and the role of the competent authorities, the workshop will focus on the role of the Bank of Italy: the organization of the Directorate General for Financial Supervision and Regulation and the emphasis on customer protection; mission, duties and responsibilities on customer protection (transparency and correctness controls, financial education, administrative support to the alternative dispute resolution mechanism, complaints handling); key activities and the development of the control function (approach and tools).

Special sessions will be dedicated to the contribution of on-site inspections, the role of thematic inspections, enforcement tools, financial education, and the ADR mechanism.

Some participants from other central banks will be asked to share their experiences in dedicated sessions.