Consumer financial protection newsletter - Bank of Italy

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This newsletter opens up another channel of communication with the public, aiming to inform and provoke thought, while giving news about consumer protection.

Since the start of the crisis, in 2007-2008, the role of consumers has become central. Safeguards are now available, such as banks’ complaints offices and alternative dispute resolution procedures, including the Arbitro Bancario Finanziario (ABF),  Italy’s ombudsman. Today there is greater focus on consumers’ taking responsibility for their own protection through financial education and the growing role of interest groups.

This has all led to more (positive) media attention. Sometimes, however, an excess of information can become confusing. This newsletter attempts to answer the many questions we receive every day.

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