Memorandum of understanding between Banca d'Italia and CONSOB on Alternative Dispute Resolution

2 April 2025

Banca d’Italia and Consob signed a new Memorandum of Understanding to strengthen cooperation between the Banking and Financial Ombudsman (Arbitro Bancario Finanziario, ABF) and the Securities and Financial Ombudsman (Arbitro per le Controversie Finanziarie, ACF) and to improve customer protection. The new Memorandum also promotes the exchange of information between the two Alternative Dispute Resolution (ADR) systems on issues of common interest and on coordination mechanisms to help consumers identify the competent Ombudsman.