Appeal to the Banking and Financial Ombudsman

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The Banking and Financial Ombudsman (ABF) is an alternative dispute resolution system for customer complaints about banks and other financial intermediaries. There are seven regional boards, located in Bari, Bologna, Milan, Naples, Palermo, Rome and Turin.

The Arbiter is independent and impartial. It ensures rapid decision at minimal cost. The Bank of Italy serves as technical secretariat for the ABF.

For information on the operation of the system and how to appeal to it, see the Arbitro Bancario Finanziario (ABF) website.

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The Bank of Italy operates throughout the country via its branches located in the regional capitals and in some provincial capitals.