The official site of Italy's central bank

The Banking and Financial Ombudsman (ABF) is an alternative dispute resolution system for customer complaints about banks and other financial intermediaries. There are three regional boards, located in Rome, Milan and Naples.

The Arbiter is independent and impartial. It ensures rapid decision at minimal cost.
The Bank of Italy serves as technical secretariat for the ABF.

For information on the operation of the system and how to appeal to it, see the Arbitro Bancario Finanziario (ABF) website. Useful information is also available on our own website under Supervision > Relations between intermediaries and customers > The Banking and Financial Ombudsman.